ASCO's One Hub Business Model Drives Excellence for Clients
Global integrated logistics and materials management company, ASCO, is celebrating the first two years of its UK Operational Control Centre (OCC), which launched at the end of 2021 to ensure a standardised approach to driving excellence for its clients.
The centralised OCC, located at ASCO's D2 Headquarters, is part of its UK ‘One Hub’, bringing its resources, operations, marine, aviation, transport, and shipping teams together to provide seamless logistics coordination for customers. ASCO's Operational Control Centres, in both the UK and Norway, centre around the company’s three key obsessions of safety, service excellence and sustainability to elevate a customer-centric culture throughout the business.
Leading the Aberdeen hub is ASCO’s UK Operations Control Centre Manager, Willie Smith, who previously held the position of Transport and Distribution Manager with the company. Having worked in ASCO's transport business for over 20 years, Willie brings his extensive operational knowledge to the OCC.
Willie Smith commented: "The introduction of the OCC has been a coordinated move forward for ASCO. Having previously operated through multiple service lines in different locations, the hub provides a multitude of benefits to clients, including synchronised workflows, flexibility, increased efficiency and cost-effective solutions."
The OCC is powered by ASCO's Integrated Logistics Management System (iLMS) which is driving increased data-driven process improvements. The iLMS is integrated within customer software to provide complete visibility of their logistics operations, allowing for transparent workflows and greater agility to adapt to the constantly evolving requirements of the energy sector. Bringing services such as transport, shipping, aviation and marine together in one collaborative workspace allows the teams greater visibility for planning and executing vital operations to support operations for the global energy industry.
The core aim of the OCC is to promote a standard approach to the business, taking operational best practice and streamlining it throughout the different divisions of the business. The hub provides clients with a consistent approach, simplified communications alongside a dedicated team of key account managers. All working within the integrated control centre. The team have visibility of client operations across multiple locations and assets, globally.
Willie continued: "Through the increased collaboration and communication brought about by the OCC, our operational teams in Aberdeen and Peterhead have been able to quickly relocate resources across our sites to support project demands, resulting in 300 hours of cross-site work per week being carried out by our experienced ASCO personnel in Aberdeen and Peterhead throughout 2022 and 2023, providing cost savings for clients and ensuring the highest level of service."